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Refund and Return Policy
Last updated: 20/07/2023
Thank you for shopping with our website. We value your satisfaction and want to ensure that you have a positive shopping experience.
Please read our refund and return policy below for details on how we handle refunds, returns, and exchanges:
1. Refund Eligibility:
- To be eligible for a refund, the item must be unused, in its original condition, and with all tags and packaging intact.
- Refunds will be issued to the original payment method used for the purchase.
- Certain items, such as intimate apparel, jewelry, and swimwear, are non-refundable for hygiene and safety reasons.
2. Return Process:
- If you wish to return an item, please contact our customer support team within 3 days from the date of delivery to initiate the return process.
- We will provide you with a return authorization number and instructions on how to return the item.
- Please securely pack the item and include the return authorization number on the package.
- You are responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective product.
3. Refund Processing:
- Once we receive the returned item and verify its condition, we will process the refund within 2 days.
- The refunded amount will exclude any shipping fees or other non-refundable charges.
4. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team(hello@ravanoutfits.com / Whatsapp: +91 9003060680).
- Exchanges are subject to availability, and you may be responsible for any price differences or additional shipping costs.
5. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue and provide a resolution.
6. Cancellations:
- If you wish to cancel an order, please contact our customer support team (hello@ravanoutfits.com / Whatsapp: +91 9003060680) as soon as possible.
- Orders can only be canceled before they are shipped; once shipped, the standard refund and return policy applies.
Please note that this refund and return policy applies to purchases made through our fashion website only. If you have any questions or need assistance with a refund or return, please contact our customer support team.
By making a purchase on our website, you agree to the terms of this refund and return policy. We are committed to providing you with quality products and excellent service. Thank you for choosing us!